Returns & Exchanges

At Ninja Kitchen Australia, we want you to be fully satisfied with your high-performance appliances. If your purchase doesn't meet your expectations, our streamlined return process ensures a quick resolution within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated Ninja Customer Excellence team via our online portal or phone to obtain your unique Return Authorization (RA) number.

• 2.
  Package Your Item

  Securely pack your appliance in its original packaging, ensuring all accessories, manuals, and components are included to qualify for a full refund.

• 3.
  Ship to Ninja

  Affix the provided shipping label or use a tracked courier service to send your item back to our Australian distribution center for inspection.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the condition of the returned unit, we will process your refund or exchange within 5-7 business days to your original payment method.